Delete your account

Before you start: cancel your subscription

Deleting your account does not cancel your subscription. Cancel it first, or you may keep being charged. If you subscribed through Apple or Google, cancel in your phone’s store. If you pay by card through Stripe, sign in on the web. Open Settings, then Subscription, then Manage subscription, and cancel there.

In the phone app

1. Open the Understanding Zoe app
2. Go to Profile (bottom right tab)
3. Go to Settings
4. Tap “Delete account” at the bottom of the screen
5. Type DELETE to confirm

On a computer

1. Sign in at app.understandingzoe.com
2. Open Settings from the menu under your name
3. Select Manage account
4. Select “Delete my account” at the bottom of the page
5. Type DELETE, and your password if you have one
6. Select “Delete permanently”

This permanently deletes your account and all associated data, including profiles, observations, documents and conversations. It happens on your phone and on the web, because it is the same account. This cannot be undone.