Transparent pricing
No hidden fees, one straightforward cost. Plus add as many children as you need.
Monthly
per month
Annual
per year
That's just $10 per month
Top features
No tiers, no add-ons. Every plan unlocks the full Understanding Zoe experience.
Whole family support
Built for parents, educators and therapists working together.
Neuroaffirming approach
Strengths-based, not deficit-based. Built with lived experience.
AI-powered insights
Pip helps you spot patterns and unmet needs across daily life.
Private and secure
Your family's data stays yours. Encrypted in transit and at rest.
No lock-in
No contracts. You keep access until the end of the period you paid for.
Registered NDIS provider
Understanding Zoe is a registered NDIS provider. If your plan includes the right funding, a subscription can typically be claimed. Speak with your support coordinator or plan manager to confirm.
NDIS funding eligibility varies by plan. Always confirm with your plan manager or support coordinator.
Your questions answered
How much does Understanding Zoe cost?
Understanding Zoe costs A$14.99 a month or A$119.99 a year. Your 7-day free trial includes full access to all features. Paid plans include unlimited reports, observations, community stories and team collaboration.
What's included in the 7-day free trial?
Your trial includes full access to all features: unlimited reports, observations, progress tracking, and team collaboration. You are not charged until day 8. Cancel before then and you won't be charged.
Can I use my NDIS funds for Understanding Zoe?
Yes! Understanding Zoe is a registered NDIS provider. If your plan includes the right funding, a subscription can typically be claimed. We recommend speaking with your NDIS support coordinator or plan manager to confirm eligibility for your specific plan.
Do I have to commit to anything long-term?
No! There are no contracts or commitments. You can cancel your subscription anytime, and you'll continue to have access until the end of your billing period.
What happens to my data if I cancel?
Your data remains secure and accessible for 30 days after cancellation, giving you time to export anything you need. After that, data is securely deleted in accordance with our privacy policy.
Do you offer refunds?
Your subscription is billed through the App Store or Google Play. Refunds are handled under Apple's and Google's policies, not by us. The easiest way to avoid a charge is to cancel during your free trial, before it ends. If you need a hand, email hello@understandingzoe.com and we will help where we can.
Still have questions?
We’re happy to help you work out whether Understanding Zoe is right for your family.
Get in touch