Help with Understanding Zoe
How can we help?
Search for an answer, or send us a message. A real person reads every one.
The Understanding Zoe Help hub answers the questions supporters ask most about the app. It covers account access, your profiles, and how Pip and your village work. For billing and the free trial, see our pricing page. Search the answers below, or message our Australian team by email.
Still need a hand?
We read every message. Send us yours and a real person will reply by email. We aim to reply within one business day.
Or email us at hello@understandingzoe.com
Include the email address linked to your account. It helps us find you faster.
Looking for help with neurodivergence, not the app?
These guides answer the bigger questions, in plain language.
I don't need more systems to log into. I need them to talk to each other.
Your information is safe.
- Stored in Australia.
- Encrypted in transit and at rest.
- ISO 27001 certified.
- Aligned with the Australian Privacy Principles.
- Your Pip chats are private by design. Even the account owner can't read a member's Pip chats.
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Start free for 7 days, on iPhone and Android.
You add a payment method to start, but you’re not charged until day 8.
