How to join a village you've been invited to

When a family wants your support, Understanding Zoe emails you an invitation. You get one email for each person you support. Here's how to join, and how to check what's shared with you.

0:16Signing up with the invited address

Tap the link in the email, then sign up with the exact address the invitation went to. That's how Understanding Zoe knows the invitation is yours.

0:25Entering your code

When the app asks why you're here, choose Joining a village. Then enter the code from your invitation email, and carry on.

0:34Saying who you are

Now tell the family who you are. In the box that says I am their, type your role, like speech pathologist or Year 2 teacher. People in Mia's village see it. You're now part of Mia's village. Mia's family chooses what you can see and add, so everyone works from the same picture.

0:54If you already have an account

Already signed up? New invitations wait in your profile switcher. Tap one, fill in I am their, and join. It only shows if it went to the address you signed up with.

1:06Moving between the people you support

To move between the people you support, open the profile switcher. Everyone shared with you is listed under Shared with me. Tap Noah, and the whole app shows Noah.

1:17Checking what you can see

To see what you can access, open the Village tab, tap your own card, then Permissions. Each kind of information shows what you can do with it. Only Noah's family can change what you see. If something you need isn't shared, ask them to change it. That's you set up. One invitation for each person, always the invited address, and Permissions whenever you're unsure. To add what you notice, open their profile and tell Pip, if the family lets you add notes.

When a family wants your support, Understanding Zoe emails you an invitation, one for each person you support. Here's how to join on the web, and how to check what's shared with you.

0:15Opening the invitation on a computer

Open the invitation on your computer and click Continue on the web.

0:19Signing up with the invited address

Sign up with the exact address the invitation went to. That's how Understanding Zoe knows it's yours.

0:27Entering your code

Agree to the terms. When Pip asks who you're here for, choose I've been invited to help, then enter the code from your invitation.

0:36Saying who you are

Now say who you are. In the box that says I am their, type your role, like speech pathologist or Year 2 teacher, or pick a suggestion. Everyone in Mia's village sees it. You're now part of Mia's village. Mia's family chooses what you can see and add, so everyone works from the same picture.

0:57If you already have an account

Already signed up? A new invitation shows on Home. Click Review invitation, say how you know them, then Accept. It only shows if it went to the address you sign in with.

1:09Moving between the people you support

The people you support are listed on the left. Click Noah, and every page shows Noah.

1:16Checking what you can see

To see what you can access, open Noah's Village page and click Your access. It shows each kind of information, and whether you can view it or add to it. Only Noah's family can change this. If something you need isn't shared, ask them. That's you set up. One invitation for each person, always the invited address, and Your access whenever you're unsure. To add what you notice, open their profile and tell Pip, if the family lets you add notes.