For NDIS plan managers
It helps the people you manage plans for, and it is simple to claim.
Understanding Zoe is an app for Autistic people, and for people with intellectual or developmental disability. Children and adults. They keep their notes, records and documents in one place, so the people supporting them can see a clearer picture. We are a registered NDIS provider, and a subscription is claimed from Core, Consumables.
Over 2,000 lives touched
- Built in Australia from lived experience, and evidence-based
- Grounded in a 2025 study of 1,091 Australian families
- Data hosted in Australia
Registered NDIS provider
Understanding Zoe Pty Ltd
ABN 88 679 740 044. In force from 13 July 2026.
- Registration group
- 0124, Communication and Information Equipment
- Support item
- 03_222100911_0124_1_1
- Budget
- Core, Consumables
- Registration ID
- 4-M61J4JC
What this changes for you
Most of what makes your job hard is out of our reach. This part is not.
The claiming decision is already made
Registration group 0124 after a Commission verification audit, on the public register. A named current item in the pricing arrangements, claimed from Core, Consumables. Under $1,500, so no quote and no assessment.
See the full claiming detailThe problem
Since October 2024 the call on what counts as an NDIS support is yours. You have to decline one that is not fundable, even where it is clearly helping, and the four ways around that all need someone else's approval.
Their paperwork sits with their records
People keep letters, plan documents and the invoices they have been sent in the app, alongside their notes. When you ask someone for one, they can find it.
The problem
A letter, a plan document or an invoice sits in a participant's email, or as a photo on their phone. Getting a copy of it is a call and a wait.
A one page language guide for your team
The words the neurodivergent community is asking for now, and the ones it has moved on from. It is free, and it is yours to give to anyone who answers the phone.
Get it from the kitThe problem
Staff say the induction did not cover the disability part of the job. Participants say the same thing, independently, from the other side of the phone.
And for the people you manage
Support between appointments
Somewhere to turn on the hard days, so people feel less alone between the professionals who help them.
One shared picture
Home, school, work and therapy in one place, so everyone around the person is working from the same understanding.
The people behind Understanding Zoe
We are Laetitia and Johan. We started this after our own daughter's diagnosis.
We started this after our daughter's Autism assessment. We felt how alone families are the moment everyone goes home and the reports pile up. So we built Understanding Zoe in Australia, from lived experience and on evidence, grounded in a study of 1,091 Australian families. Both are required. Neither is enough on its own.
It was built by a neurodivergent family, for neurodivergent people. That is the part that matters most, and it is the simplest.
- Registered NDIS provider, group 0124
- Grounded in a 2025 study of 1,091 Australian families
- ISO 27001 certified, data hosted in Australia
Your kit, for when someone asks
Everything to make it effortless, and to make it clearly your call. Take what is useful and leave the rest.
- Easy Read setup guideA plain language, picture supported walk through of setting up the app, made for accessibility.Download PDF
- Flyers and postersA welcome pack you can print. Overview flyers to pass on, plus posters for a waiting room or noticeboard.Download PDF
- Language guideOne page on the words the neurodivergent community is asking for now, and the ones it has moved on from.Download PDF
A$14.99
a month, or A$119.99 a year
- Seven day free trial
- No lock in, no contract
- Under the $1,500 threshold
This is a participant's cost, claimed from their own Consumables budget. It is not a charge to you or to your organisation. Not charged until day eight, and one subscription covers everyone in a household who needs a profile.
The claiming detail, in one place
Everything your team needs to check us, without having to ask.
- Registered entity
- Understanding Zoe Pty Ltd, ABN 88 679 740 044
- Registration ID
- 4-M61J4JC
- Registration group
- 0124, Communication and Information Equipment
- In force
- 13 July 2026 to 13 July 2029
- Support item
- 03_222100911_0124_1_1
- Item name
- Low Cost AT, Communication Or Cognitive Support
- Budget
- Core, Consumables
One thing worth knowing before the first invoice arrives: the item is priced at $1 per unit, so a claim is lodged as a quantity equal to the invoice amount. A line for 120 units of a $1 item looks unusual on screen. It is the standard mechanic for low cost assistive technology, not a duplicate claim.
As low cost assistive technology under $1,500, no quote and no assistive technology assessment is required. We support self managed, plan managed and NDIA managed participants. We invoice plan managers directly. For NDIA managed participants we claim through the provider portal.
Is it an everyday item?
Before July, an app looked like a discretionary purchase, and some teams quite reasonably flagged it. That was a fair call on the information available.
Understanding Zoe is now registered under group 0124, Communication and Information Equipment, after a verification audit. It is disability specific assistive technology, not standard consumer technology, and not a wellness or lifestyle subscription.
Do we have to do anything differently?
No. We invoice you the way any other provider does. There is nothing to integrate, no portal to log into, and no setup on your side.
What if a plan does not have the right funding?
Then it does not fit, and we would rather you told the person that than stretch it. People can also pay for a subscription themselves, and many do.
Is there a plan-goal sentence we can put on file?
If your team needs a goal linkage on record: “Understanding Zoe supports the participant's capacity-building goals around communication, understanding their own needs, and daily routines.”
ISO/IEC 27001:2022 certified, and hosted in Australia. Our information security management system is certified by Prescient Security, certificate 122887. Participant data is held in the Sydney region on Amazon Web Services. See the full security record.
Want to see more, or ask anything first?
Happy to walk you through it, or just answer whatever your team needs to know before the first invoice lands. If the answer is that it is not for the people you manage, that is a useful answer too.